FAQ - CleanBNB

Residential Cleaning

1. How often can I schedule a cleaning?

You can book weekly, bi-weekly, monthly, or one-time cleanings, whatever fits your routine.

2. Do I need to be home during the cleaning?

Not at all. Many clients provide key or access instructions. All our cleaners are vetted and insured.

3. What’s included in a standard residential clean?

Living areas, kitchen surfaces, bathrooms, bedrooms, floors plus light tidying. You can also request linen changes.

4. Can I add extras like ironing or fridge cleaning?

Yes! You can add window washing, fridge/freezer cleaning, ironing, and more when booking.

5. Do you use eco-friendly products?

Absolutely, we offer eco-conscious cleaning products on request at no extra charge.

Deep Cleaning

How is Deep Cleaning different from a regular clean?

It includes extra detailing (skirtings, grout, degreasing, high/low dusting) and more time per room.

Do I need to clear surfaces first?

Please declutter counters and floors so we can focus time on detailing instead of moving items.

Do you bring supplies and equipment?

Yes, professional tools and products. Eco-friendly options available on request.

Can I add oven/fridge or inside windows?

Absolutely, select add-ons at booking so we schedule enough time.

How often should I book a Deep Clean?

Most clients do quarterly, with lighter weekly/bi-weekly upkeep between.

Move in/out

1. What makes this different from a regular cleaning?

This service is a deep, top-to-bottom clean, ideal for handovers, inspections, or fresh starts.

2. Do you clean inside cupboards, drawers, and wardrobes?

Yes, all storage areas are cleaned inside and out as part of the package.

3. Do you remove trash or leftover items?

Yes. We clear away general debris and light trash. Large junk removals may require a separate service.

4. Can you help me meet a landlord’s inspection checklist?

Absolutely. Share their list with us and we’ll make sure everything is covered.

5. How long does a move clean take?

Anywhere from 5 to 8 hours, depending on the size and condition of the property.

Aribnb

1. Can you work around guest check-in and check-out times?

Yes, we specialize in tight turnover schedules and coordinate around your calendar.

2. Do you restock supplies for guests?

Yes we can restock essentials like toilet paper, trash bags, and coffee/tea. Just let us know what you need.

3. Will you wash and change the linens?

Yes. Linen and towel changes are included in every Airbnb clean. The washing and ironing of the linen and towels will be at an additional cost.

4. What happens if damage is found after a guest leaves?

Our team checks for damage and forgotten items. We’ll notify you with photos and notes if anything seems off.

5. Can I schedule recurring turnover cleans?

Definitely. We can set up recurring cleans based on your guest bookings or integrate with your management system.

Post Construction

1. What’s included in a post-construction clean?

We remove dust, debris, and residue from every surface, including floors, walls, windows, and fittings.

2. Do you clean after renovations or only new builds?

Both! Whether it’s a new home or a kitchen remodel, we tailor our clean to the site condition.

3. How do I get a quote?

Use our quote request form or contact us directly with site details, we’ll respond within 24 hours.

4. Do you bring your own equipment?

Yes. We bring all necessary tools and supplies, including industrial-grade vacuums for fine dust.

5. Can you work with contractors or project managers on-site?

Yes we often coordinate with builders or interior teams to time cleanups with project handovers.

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